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Sarah T. - CoinTracker
Users may experience:
  • Some wallets added through the Exodus integration are failing to pull either balances, transactions, or both.
This is most commonly seen with Cardano
  • Wallets with a known balance sync but with zero transactions
  • The wallet does not sync at all.
Note
:
Not all wallets on Exodus are supported by CoinTracker it is expected that these wallets not add to CoinTracker regardless if the wallet has a balance on Exodus.
Expected behavior:
  • It is expected that all
    supported
    blockchain addresses pull a complete transaction history into CoinTracker.
As a user, what should I do?
  1. For a small number of missing transactions
    , users can manually input them into CoinTracker by following our guide: How to Manually Add a Transaction
  2. If the blockchain address is supported
    , consider removing the Exodus integration and directly adding the blockchain address instead. Here’s how: How to add wallets and exchanges to CoinTracker.
  3. For unsupported chains
    , users can import the transactions using a CSV file. Detailed instructions are available here: Importing Transaction Histories to CoinTracker Using CSVs.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our
support team directly
.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: Exodus, wallets, balances, sync
January 26, 2023