Songbird (SGB) incorrectly matched to SubGame (SGB) on Bitrue exchange
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Updated October 2023
Songbird (SGB) incorrectly matched to SubGame (SGB) on Bitrue exchange.
We have escalated the necessary details regarding this report to our engineering team. You will receive an update on this post once a fix is deployed.
There is no current workaround for this behavior. We apologize for the inconvenience.
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Sarah T. - CoinTracker
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SBG should now be mapped correctly moving forward. To ensure historical transactions are accurately displayed, a resync might be required. Please follow these steps:
remove the wallet
and then re-add it to your account.Please note:
When you remove a wallet or exchange, all manually entered data within it will be lost. You will need to re-enter any necessary edits after re-adding the wallet or exchange.If the reported behavior for this post still persists, please
reach out to the CoinTracker support team directly
or re-submit this post
with updated details.Sarah T. - CoinTracker
complete
SBG should now be mapped correctly moving forward. To ensure historical transactions are accurately displayed, a resync might be required. Please follow these steps:
remove the wallet
and then re-add it to your account.Please note:
When you remove a wallet or exchange, all manually entered data within it will be lost. You will need to re-enter any necessary edits after re-adding the wallet or exchange.If the reported behavior for this post still persists, please
reach out to the CoinTracker support team directly
or re-submit this post
with updated details.This post was marked as
being verified
Eivind
Khalid - CoinTracker
Eivind