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Sarah T. - CoinTracker
Bug Report: Balance Differences
What is the issue?
Significant discrepancies between calculated and reported balances are appearing for certain crypto assets when Kraken is synced via API.
This is occurring for both the Auto-Earn and Staking features in Kraken.
Users that enable then disable these features may see balance differences in their wallets on CoinTracker. (see screenshots below)
Who is affected?
Users who enable/disable the Auto-Earn and Staking features in Kraken or unstake an entire asset from their Kraken Earn wallet.
What is the workaround?
There is currently not a workaround, however our Engineering team is aware of the issue and are working on a fix.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Keywords: balance differences, auto-sync issue, crypto assets, unstaked assets, Kraken