Bugs

What is the issue? Users with more than 1000 transactions are encountering the error 99999-OFX-UNSUCCESSFUL when attempting to import their CoinTracker data into H&R Block. Who is affected? Users with more than 1,000 transactions importing their data to H&R Block Online. What is the workaround? This is a transaction limitation on H&R Block's side, and we are working with them to increase the limit. In the meantime, users can follow the steps in our help article to enter their crypto tax data in H&R Block. Keywords: H&R Block import error, CoinTracker tax data, 99999-OFX-UNSUCCESSFUL, OFX error

What is the issue? Some ETH or Base wallets being added are resulting in missing assets or transactions. As a user, what should I do? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is released, and you will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your feedback and cooperation as we work to enhance your CoinTracker experience! Keywords: missing assets, missing transactions, wallet import, sync issues

What is the issue? Some Solana transactions that interact with DeFi protocols like Kamino Finance are causing cost basis loss. This is due to the miscategorization of the "multiple" transaction causing negative balances. As a user, what should I do? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Solana DeFi, review suggested error, transaction classification, swap issue, liquidity pool, borrow, lending

Bug Report: SOL Limit Order Close Not Categorized, Causing Cost Basis Loss What is the issue? Some SOL limit order close transactions are not being categorized in CoinTracker, even though the open order is correctly classified. This results in the loss of cost basis, causing incorrect gain/loss calculations. Who is affected? Users executing SOL limit orders using Jupiter Limit Order V2 on the Solana blockchain. What is the workaround? There is currently no workaround. Users cannot manually adjust the close order in a way that restores the correct cost basis. Additional Details The affected program ID is: j1o2qRpjcyUwEvwtcfhEQefh773ZgjxcVRry7LDqg5X (Jupiter Limit Order V2). Both the open and close transactions should be categorized to maintain accurate cost basis tracking. Keywords: SOL limit order, cost basis issue, transaction classification, gain/loss discrepancy, Jupiter Limit Order V2

What is the issue? Users utilizing Universal Tracking are seeing inaccurate wallet balances for their 2025 transactions. As a user, what should I do? There isn't a workaround for this issue. You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Universal Tracking, wallet balance, portfolio tracking issue, missing balances

Bug Report: Inflated Gains Due to Small Sends in Multi-Call Transactions What is the issue? Some users are experiencing inflated capital gains when small transfers within multi-call transactions. Who is affected? Users who perform multi-call transactions across various blockchains, especially on ZkSync and Base, where small sends might be misclassified. What is the workaround? Users can ignore the transactions and instead create a separate send and receive - note that when the team addresses the issue, these manual edits could result in duplicate transactions. Keywords: multi-call transactions, inflated gains, small sends, incorrect capital gains, tax reporting

Bug Report: Balance Differences What is the issue? Significant discrepancies between calculated and reported balances are appearing for certain crypto assets when Kraken is synced via API. This may occur for assets that are fully unstaked from Kraken Earn wallets. Who is affected? Users syncing Kraken via API. Users who unstake an entire asset from their Kraken Earn wallet. What is the workaround? Users can manually upload a CSV containing their transaction history. For the issue occurring with unstaked assets, Engineering is aware of the issue and are working on a fix. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Keywords: balance differences, auto-sync issue, crypto assets, unstaked assets, Kraken

What is the issue? Solana rent fees (refundable), are causing discrepancies in DeFi transaction tracking such as Liquidity Pools, Minting, etc. As a user, what should I do? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Solana rent fees, DeFi transactions, refundable fees, Solana transaction errors

What is the issue? The Tax Loss Harvesting (TLH) page may display assets that users no longer hold in their wallets. This issue can also occur on the Tax Lots page, causing confusion about which assets are currently owned. Who is affected? Users reviewing their tax lots and tax loss harvesting opportunities may see incorrect asset listings. What is the workaround? There is currently no workaround for this bug. The team is aware of the issue and working on a resolution. We appreciate your patience. This issue was reported December 2024. Keywords: tax loss harvesting, tax lots, missing assets, incorrect holdings

Bug Report: Unable to update tax date on mobile or web What is the issue? Users are unable to update their tax year through the mobile app or web platform. Who is affected? All users are unable to make a change to the tax start date. What is the workaround? Users can temporarily resolve this issue by switching their home country, which adjusts the tax date to align with the countries default setting. Note: this workaround still does not allow users to choose a custom date Keywords: tax year update, mobile issue, web issue