Bugs

Users may experience: Users report that the cost basis per coin value is not accurate When calculating the average cost basis via the transactions CSV the value calculated does not match the value displayed on the performance page Expected behavior: Users expect to see consistent values across CoinTracker, if users see the average cost per coin on their performance page, they should have full confidence that the value is accurate and matches their transaction history. As a user, what should I do? If a user sees inflated or deflated cost basis values, we recommend first verifying if and transactions for their asset have a cost basis of zero, alternatively they may want to check if there cost basis is abnormally high within the transactions page. Users can also hang tight! Our team is investigating this behavior. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: performance, cost basis, cost basis per coin, wrong numbers

Users may experience: When filtering by "Lending withdrawal" on the Transactions page users may see transactions from other categories Expected behavior: Users expect filters on the Transactions page only show the filtered transaction types. As a user, what should I do? Users can hang tight! Our team is investigating this behavior. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: filter, lending withdrawal, transactions page, filters not working

Users may experience: Kraken ETH/ETH2 staking transactions are showing as a send and receive transaction and not pairing as a trade as would be expected. Expected behavior: Transactions should correctly pair trade transaction. Ideally these transactions should show as a stake and unstake when ETH is traded for ETH2 or vice versa. As a user, what should I do? To correct this, you can create a manual transaction to accurately represent the trade and then categorize it as either a stake or unstake. For guidance on how to manually add a transaction, please refer to this guide on manually adding a transaction . To change the category of a transaction, please visit this guide on changing a transaction category . How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Kraken, ETH, ETH2, staking, transactions, manual transaction, categorize

Users may experience: Continuous prompts to re-authenticate their Coinbase account Prompts are being received more frequently than what is expected, often on a daily or weekly basis. Expected behavior: Coinbase should successfully authenticate and remain synced to CoinTracker. As a user, what should I do? Users can follow the instructions prompted to re-authenticate their Coinbase exchange to re-establish the connection as needed until the issue is resolved. -Alternatively, users can add their Coinbase transactions via CSV as a custom file here until the issue has been corrected. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Coinbase, re-authentication, re-authenticate, Coinbase exchange, reauth, error

Users may experience: BTT on Kraken has suddenly changed to BTTOLD. Expected behavior: The asset should consistently display as BTT and not change to BTTOLD. As a user, what should I do? You can manually change the asset back to the correct BTT by following the steps outlined here: How to Edit an Asset in a Transaction . How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: BTT, Kraken, BTTOLD, asset change, display error

Users may experience: Portfolio value spike during ~November 21st 2023 - Dec 7th 2023 Users with dogwifhat transactions prior to December 19th 2023 Expected behavior: CoinTracker should not be showing a high value for an asset if the price history does not cover the dates for that asset. Price history should be omitted if it is not applicable to an assets date range As a user, what should I do? No action needed on behalf of users! Our team is aware of the behavior and is working to address the discrepancy. The value spike does not have tax calculation implications. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: dogwifhat, wif, december price spike, december spike, price history, portfolio spike, wrong numbers, unrealized return

Users may experience: Users report: Cost basis (re-)computation timeouts and/or stuck forever Cost basis computation fails completely Inability to generate their tax forms due to cost basis computation error or prolonged job Expected behavior: Users with greater than 10k transactions should not have issues generating their tax forms or computing cost basis. As a user, what should I do? If you have not already reached out to support please do so for further investigation. Thank you for your patience. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: cost basis, tax form

Users may experience: creating or editing a transaction manually to create a transfer classifies the transfer as trades. Here is an example transaction of the misclassified transaction created for testing. For users that may report similar behavior! view larger Expected behavior: Transactions that have equal incoming and outgoing values should be classified as Transfers and not trades. As a user, what should I do? No action is needed at this time, our team will update this post once a fix is deployed! Users who are seeing capital gains on these transactions categorized as trades can mark the transaction as Non-taxable until these transactions are correctly categorized. Review our guide on editing transactions for full instructions. view larger How can users provide feedback? You can 🔼 upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: transfer, trade, edit transaction

Users may experience: Users report categorizing their margin related activity as margin gain, margin loss, and margin fee, etc as not being included in their tax summary. Users that tag crypto Send transactions as margin loss will see a capital gain applied Users that tag fiat Send transactions as margin loss will see no gain applied Users that tag a crypto receive as a margin gain will see no gain applied Users that tag a fiat send as a margin gain will see no gain applied Expected behavior: When a user categorizes their transaction as a margin gain, margin loss, or margin fee, they expect the taxable implications to be summarized on the tax page and included in their tax forms As a user, what should I do? There is no current workaround for this behavior, we recommend users connect to their tax professionals for assistance. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: margin, margin loss, margin gain, tax summary

Users may experience: Some users will see the following error when adding their Cosmos wallet: "We could not add your wallet as this address is invalid. Please follow the instructions below and try again" Some users will be able to successfully add their Cosmos wallet but only sync partial transaction history missing their oldest transactions Users that previously successfully added their Cosmos wallets may no longer sync Expected behavior: Cosmos wallets should add successfully when added to add wallets page Syncs should occur daily was added to CoinTracker All supported transaction history should be imported into CoinTracker As a user, what should I do? If you are in a hurry we recommend exporting your COSMOS transactions as a CSV and importing them into CoinTracker using this guide. . We apologize for the inconvenience! How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: Cosmos, ATOM, sync failure, sync, missing transactions