Bugs

Users may experience: Some users will see the following error when adding their Cosmos wallet: We could not add your wallet as this address is invalid. Please follow the instructions below and try again or An error has occurred, please try again. Some users will be able to successfully add their Cosmos wallet but only sync partial transaction history missing their oldest transactions Users that previously successfully added their Cosmos wallets may no longer sync Expected behavior: Cosmos wallets should add successfully when added to add wallets page Syncs should occur daily was added to CoinTracker All supported transaction history should be imported into CoinTracker As a user, what should I do? If you are in a hurry we recommend exporting your COSMOS transactions as a CSV and importing them into CoinTracker using this guide. . We apologize for the inconvenience! How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: Cosmos, ATOM, sync failure, sync, missing transactions

Users may experience: Coinbase is failing to sync for some users. No error messages may be shown, but the account balance or transaction history is not synced or updated. Expected behavior: Users expect Coinbase to sync and reflect the correct balance and transaction history in their CoinTracker account. As a user, what should I do? There currently is not a workaround for this bug and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Coinbase, sync, no transaction history, bug

Users may experience: A balance discrepancy where funds transferred from the main wallet to a Coinbase Vault are not accurately reflected. Expected behavior: Coinbase Vault transactions should be reflected correctly in CoinTracker. Keywords: balance discrepancy, Coinbase Vault, main wallet transfer

Users may experience: The Tax Lots page may display assets that are no longer in the wallet. Expected behavior: The Tax Lots page should only show lots that the user currently owns. As a user, what should I do? There currently is not a workaround for this bug and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: tax lots, incorrect display, sold lots

Users may experience: When attempting to upload a transaction history to CoinTracker from the Binance File Import page , the upload fails. User will see the following error: Incomplete transaction data. Required fields (fee, buy, sell) are missing or not properly formatted. Expected behavior: Users should be able to successfully upload transaction histories via the native CSV formats from Binance via the File Import page. Note: Some transaction Operations are not supported and may be ignored upon import. Add an upvote to this feature request: Support the native CSV format when importing Binance exchange for future updates. As a user, what should I do? Users can continue to upload their Binance files by converting the files to our CoinTracker CSV format . How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: upload failure, Binance, CSV, file import

Users may experience: Some wallets added through the Exodus integration are failing to pull either balances, transactions, or both. This is most commonly seen with Cardano Wallets with a known balance sync but with zero transactions The wallet does not sync at all. Note : Not all wallets on Exodus are supported by CoinTracker it is expected that these wallets not add to CoinTracker regardless if the wallet has a balance on Exodus. Expected behavior: It is expected that all supported blockchain addresses pull a complete transaction history into CoinTracker. As a user, what should I do? For a small number of missing transactions , users can manually input them into CoinTracker by following our guide: How to Manually Add a Transaction If the blockchain address is supported , consider removing the Exodus integration and directly adding the blockchain address instead. Here’s how: How to add wallets and exchanges to CoinTracker . For unsupported chains , users can import the transactions using a CSV file. Detailed instructions are available here: Importing Transaction Histories to CoinTracker Using CSVs . How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Exodus, wallets, balances, sync

Users may experience: The individual asset pricing page unexpectedly refreshes, sometimes resulting in a "Oops, something went wrong" error message. This behavior occurs inconsistently across assets but is more frequent with highly volatile assets like BTC and ETH such as https://www.cointracker.io/price/bitcoin-c1dkfv Expected behavior: The pricing page should display asset prices without unexpected refreshes or error messages. As a user, what should I do? Currently, there is no workaround for this issue. The team is working on a fix. Thank you for your patience as we work to resolve this. Keywords: pricing page, refresh issue

Users may experience: Missing staking rewards for assets like SOL, ADA, and DOT from Kraken in their CoinTracker accounts. While the transaction count on the Wallets page may seem correct, the actual synced transactions do not include the staking reward transactions. Expected behavior: Staking rewards from Kraken should be accurately synced and displayed in the transaction list. As a user, what should I do? There currently is not a workaround for this bug, and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug, you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Kraken, staking rewards, SOL, ADA, DOT, missing transactions, Wallets page sync.

Users may experience: Cost basis functionality failing with an unexpected error. Portfolio value displaying as $NAN . Expected behavior: Users expect the cost basis to calculate correctly without errors. The portfolio value should display accurate numbers. As a user, what should I do? There currently is not a workaround for this bug, and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug, you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!

Users may experience: Incorrect display of the net amount of received assets in transactions where a fee is applied to both sides of the transaction. CoinTracker shows the gross amount instead of the net amount after the fee is deducted. Expected behavior: CoinTracker should accurately display the net amount of received assets after any applicable fees are deducted when fees are applied to both sent and received assets. As a user, what should I do? There currently is not a workaround for this bug, and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug, you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: transaction display, fee deduction, net amount, trade record, Kraken