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Sarah T. - CoinTracker
Users may experience:
  • Log-in loop on Android devices, particularly on Samsung devices, and when used in conjunction with the AVG app as it overrides the default browser
  • Inability to log in as users are looped back to the login screen after entering credentials
Note: Changing the default browser on your device may allow you to bypass the login loop.
Expected behavior:
  • Successful log-in without being returned to the log-in screen
As a user, what should I do?
If you are experiencing a log-in loop on your Android device, consider changing your default browser.
Here's how to change your default browser
:
  • Open
    Settings
    on your Android device.
  • Tap
    Apps
    .
  • Under "General," tap
    Default apps
    or
    Choose default apps
    .
  • Tap
    Browser app
    .
  • Select the browser you want to use.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our
support team directly
.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: log-in loop, Android, Samsung device, AVG, default browser