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Sarah T. - CoinTracker
Users may experience:
  • Failed transactions being incorrectly imported from Uphold into CoinTracker, which can lead to discrepancies in transaction history and account balances.
Expected behavior:
  • Failed transactions should not be imported into CoinTracker. Only successful transactions are expected to be reflected in the transaction history.
As a user, what should I do?
If you notice failed transactions from Uphold being imported into your CoinTracker account you can ignore the transaction by clicking the
...
on the transaction and selecting
Ignore transaction
.
How can users provide feedback?
You can 🔼 upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our
support team directly
.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: Uphold, failed transactions, import error