Failed Transactions Incorrectly Imported from Uphold exchange
complete
Sarah T. - CoinTracker
Users may experience:
- Failed transactions being incorrectly imported from Uphold into CoinTracker, which can lead to discrepancies in transaction history and account balances.
Expected behavior:
- Failed transactions should not be imported into CoinTracker. Only successful transactions are expected to be reflected in the transaction history.
As a user, what should I do?
If you notice failed transactions from Uphold being imported into your CoinTracker account you can ignore the transaction by clicking the
...
on the transaction and selecting Ignore transaction
.How can users provide feedback?
You can 🔼 upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.I need additional assistance, who can I contact?
For further assistance, please contact our
support team directly
.Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: Uphold, failed transactions, import error
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Sarah T. - CoinTracker
complete
CoinTracker will no longer pull in failed Uphold transactions.
For users that have not already ignored these transactions - you can remove Uphold and add it back to CoinTracker.
Please note that upon removing any exchange or wallet you may notice historical changes to transactions based upgrades made to the integrations.
Please
reach out to the CoinTracker support team directly
if you are still noticing the reported behavior for future transactions or upon fresh import.This post was marked as
being verified
This post was marked as
in progress
This post was marked as
planned
Sarah T. - CoinTracker
submitted