Failing to sync Bitstamp exchange
confirmed
Sam - CoinTracker
Users may experience:
- Users are reporting failed syncs when importing their Bitstamp exchange. These failed syncs result in new transactions missing and in some cases no transaction history imported at all. Users may see the below state when reviewing their Bitstamp exchange in CoinTracker.
- Users are reporting missing transactions upon sync and ongoing syncs, the behavior is not consistent with a specific currency. The behavior appears to be a result of the type of buy transaction within Bitstamp. Some examples include: Instant, Market and normal buys.
Expected behavior:
- CoinTracker should be importing all transactions from Bitstamp exchange.
As a user, what should I do?
- If your Bitstamp exchange is failing to sync to CoinTracker you can upload the transaction history via CSV by following this guide.
Note:
If your account partially synced, remove the partial sync to avoid duplicate transactions when uploading the CSV.Keywords: Bitstamp, failed sync, missing transactions
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Sam - CoinTracker
This bug is still active as June 2024.
Sarah T. - CoinTracker
confirmed
Sam - CoinTracker
This bug is still active as June 2024.
Sam - CoinTracker
Merged in a post:
Some transactions failing to sync for Bitstamp exchange
Sam - CoinTracker
Users may experience:
- As a user when I add or have added my Bitstamp exchange via the API integration on CoinTracker, I expect all of my transactions to be imported into CoinTracker.
- Users are reporting missing transactions upon sync and ongoing syncs, the behavior is not consistent with a specific currency. The behavior appears to be a result of the type of buy transaction within Bitstamp. Some examples include: Instant, Market and normal buys.
Expected behavior:
- CoinTracker should be importing all transactions from Bitstamp exchange.
As a user, what should I do?
- To reconcile these missing transactions and are identifying the missing transactions pro-actively, users can add those transactions manually, here is a support article on how to add transactions manually.
If you believe that you are missing transactions but are not sure which transactions are missing, you can export your transaction history from your exchange via CSV, additionally, you can export your transaction history from CoinTracker for the same exchange (support article).
Alternatively, users can import their transaction history instead.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: Bitstamp, failed sync, missing transactions
Sam - CoinTracker
submitted
Sam - CoinTracker
Merged in a post:
USDT transactions not being picked up on Bitstamp
C
CT-jO3nmlwX
I submitted 2 weeks ago via mail; no response. Submitted 1 week ago via community platform, no response. So let me try it here: USDT (ERC20) transactions are not being picked up on Bitstamp.
Eivind
Merged in a post:
Tether balance and transactions from Bistamp not listed on Cointracker
Valentin Cazin