Sam - CoinTracker
Users may experience:
  • Users report that the cost basis per coin value is not accurate
  • When calculating the average cost basis via the transactions CSV the value calculated does not match the value displayed on the performance page
Expected behavior:
  • Users expect to see consistent values across CoinTracker, if users see the average cost per coin on their performance page, they should have full confidence that the value is accurate and matches their transaction history.
As a user, what should I do?
  • If a user sees inflated or deflated cost basis values, we recommend first verifying if and transactions for their asset have a cost basis of zero, alternatively they may want to check if there cost basis is abnormally high within the transactions page.
  • Users can also hang tight! Our team is investigating this behavior.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: performance, cost basis, cost basis per coin, wrong numbers