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Sarah T. - CoinTracker
Users may experience:
  • Transfer transactions synced with a variance in timestamps leading to insufficient quantity errors. - This occurs when one part of a transfer transaction is synced with an earlier timestamp than its counterpart, causing discrepancies in the sequence of transactions and resulting in balance errors.
Expected behavior:
  • Transfer transactions sync with accurate timestamps that maintain the correct sequence of transactions and ensure balance calculations are error-free.
As a user, what should I do?
If you encounter this issue, we currently do not support the direct editing of timestamps for API synced transactions. To correct any balance errors, manually recreate the transaction with the timestamp that aligns accurately with your transaction history. View our guide for
manually creating a transaction
.
How can users provide feedback?
You can 🔼 upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our
support team directly
.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: transfer transactions, timestamp variance, insufficient quantity errors, balance discrepancies