Unable to update tax date on mobile or web
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Sarah T. - CoinTracker
Bug Report: Unable to update tax date on mobile or web
What is the issue?
Users are unable to update their tax year through the mobile app or web platform.
Who is affected?
All users are unable to make a change to the tax start date.
What is the workaround?
Users can temporarily resolve this issue by switching their home country, which adjusts the tax date to align with the countries default setting.
Note: this workaround still does not allow users to choose a custom date
Keywords: tax year update, mobile issue, web issue
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Sarah T. - CoinTracker
Merged in a post:
Unable to update tax year on mobile app
Sam - CoinTracker
Users may experience:
Users report when navigating mobile app, they
- Open the mobile app
- Select settings
- Settings > Tax
- Tax Year
- Change the dates
- Action: Fails
Users report after saving tax year settings change the app freezes, does not change or shows incorrect values.
Expected behavior:
- Users should be able to apply these settings from their mobile settings and see the changes persist.
As a user, what should I do?
No action needed, our team is reviewing the behavior. We will update this post once a fix is deployed.
To change the tax year please use either the web application on mobile or on a computer.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: mobile, app, tax year, settings
Sam - CoinTracker
This bug is still active as of June 2024.