Uphold accounts are failing to sync
complete
Emma - CoinTracker
Users may experience:
- Failure to sync new transactions from Uphold after previously authenticating successfully.
- User may see an error message: "We failed to sync your account. Please check your API keys and re-authenticate your account."
Expected behavior:
- Users expect their Uphold accounts to sync successfully, importing all new transactions without errors.
As a user, what should I do?
- You may try reauthenticate your Uphold account by following the prompt on the Wallets page.
- If the issue persists, there currently is not a workaround for this bug, and it will need a fix from the team. We appreciate your patience while we work to resolve this.
Additional Information
Please upvote this post to indicate that you are experiencing this behavior.
We have information on
bug reports
and what the status means in our help center
. For further assistance or inquiries regarding this bug, you can contact the support team
.Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: Uphold, API sync failure, transactions not syncing, authentication error
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Sarah T. - CoinTracker
complete
Uphold should now sync as expected.
To see Uphold sync as expected you may need to remove and re-add Uphold to your CoinTracker account.
Please
reach out to the CoinTracker support team directly
for assistance with these steps or if you are still noticing the reported behavior.This post was marked as
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Emma - CoinTracker
submitted