Bugs

Users may experience: Kraken wrapped BTC transactions (kBTC) transactions are showing as a send and receive transaction and not pairing as a trade as would be expected. Expected behavior: Transactions should correctly pair trade transaction. As a user, what should I do? To correct this, you can create a manual transaction to accurately represent the trade and then categorize it as desired. For guidance on how to manually add a transaction, please refer to this guide on manually adding a transaction . To change the category of a transaction, please visit this guide on changing a transaction category . How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Kraken, kBTC

Users may experience: Wallet sync delays for BSC and Arbitrum One wallets. Missing transactions for wallets that have not synced in over 1 day . Note: We are temporarily pausing wallet sync for these networks to make integration improvements. Expected behavior: Wallets should sync daily and reflect up-to-date transactions. As a user, what should I do? There is currently no workaround for this. Wallet sync will resume once the integration improvements are complete. We appreciate your patience as we work to improve these integrations. Additional Information Please upvote this post to be notified of the fix. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug, you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: BSC sync issue, Arbitrum One wallet delay, missing transactions

Users may experience: Internal Coinbase transactions are being categorized as both "send" and "receive" within the same wallet. As a result, the cost basis for these transactions is lost. Expected behavior: Internal transactions within the same wallet should not lose their cost basis. As a user, what should I do? There currently is not a direct workaround for this bug and it will need a fix from the team. We appreciate your patience while we work to resolve this. Keywords: internal transactions, cost basis, tax calculations

Users may experience: Poloniex API connections syncing balances correctly but not syncing all transactions. This results in balance difference warnings for most coins. Expected behavior: All transactions from Poloniex should sync via API, ensuring accurate transaction history and balance data. As a user, what should I do? You can upload Poloniex activity via CSV. Keywords: Poloniex, API sync, transactions, balance discrepancy

Users may experience: Users report the ability to add their crypto.com exchange to CoinTracker but the exchange never syncs Users report their exchange stuck in a perpetual loading state Expected behavior: CoinTracker normally supports the Crypto.com exchange via API integration. As a user, what should I do? CoinTracker supports the Crypto.com exchange native CSV, users can follow the CSV import instructions here . If you have more than one file you can import your first file then user or new CSV import feature to add new CSVs to existing wallets, here is a guide . How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: crypto.com exchange, crypto.com , integration, sync, failed sync, add wallet

Users may experience: Missing cost basis for Wormhole transactions. Even after syncing wallets, the cost basis does not appear. Note: This issue is specific to certain accounts but may work for others. Expected behavior: The cost basis for Wormhole transactions should appear automatically, just as it does for other accounts. As a user, what should I do? There currently is not a workaround for this bug, and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug, you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Wormhole, cost basis missing, transaction sync issue

Users may experience: Users may see their capital gains / loss change slightly when adding a comment to a transaction in Coinbase / FTX US CSV import. This only applies to integrations that support spot pricing which currently only include Coinbase and FTX US CSV import The original gains values a user sees in CoinTracker used the spot pricing we received from Coinbase via our API integration & FTX US CSV import. When a manual change is made, that is any change that would result in a manual tag - in this case a comment, we do not transfer the spot price value of ETH over automatically we infer the price of the asset based on the price history in our (CoinTrackers) database. Expected behavior: Users expect their cost basis to be pulled in based on their exchange price. As a user, what should I do? As a workaround, a user can either, set a custom proceed to attain the expected gain per their CB spot price or avoid adding comments to Coinbase / FTX US CSV import. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: FTX, Coinbase, Spot price, manual edit

Users may experience: When conducting swaps (trades) through Exodus across different wallets, these appear in CoinTracker as separate "send" and "receive" transactions, instead of being shown as linked swaps. Note: This can lead to confusion when tracking transactions that span multiple wallets. Expected behavior: Users expect that swaps across different wallets in Exodus should be reflected as linked trades in CoinTracker, rather than separate transactions. As a user, what should I do? The current best workaround is to manually upload a CSV of the Exodus transactions to CoinTracker. Users can refer to this guide for instructions: How to Convert Your Transaction History into CoinTracker-Compatible CSV Format . Keywords: Exodus, wallet swaps, transaction linking, trade display issue

Users may experience: Duplicate balance display for BTC Inscription WZRD. The transaction history appears correct, but the balance is flagged as different. Expected behavior: The balance should match the transaction history and blockchain records. As a user, what should I do? There currently is not a workaround for this bug and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: BTC Inscription, duplicate balance, WZRD

Users may experience: As a user who trades and manages my crypto portfolio on Kucoin I expect CoinTracker to import all of my transaction history. Users report seeing their Buys, Sells, Transfers and in some cases their crypto to USDT trades being successfully imported into CoinTracker via their API integration sync for the Kucoin exchange. Users are reporting crypto to crypto trades not importing into CoinTracker causing balance discrepancies and incomplete transaction histories. Crypto to crypto trades include trading non-fiat tokens for other non-fiat tokens. An example of this would be: Trading BTC for ETH, SOL for ETH, ETH for XRP etc. As a user, what should I do? Currently, users will need to manually add missing transactions. Alternatively, if you are a user that is missing a lot of transactions we recommend that you transition your Kucoin exchange to a CSV import instead of the our API integration. Users can format their Kucoin transaction history CSV per this guide and import the CSV into CoinTracker as next step while we improve this integration. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Kucoin, trades, missing transactions