Balance Differences in Kraken related to Auto Earn and Staking | Product Feedback

Balance Differences in Kraken related to Auto Earn and Staking

planned

Sarah T. - CoinTracker

Bug Report: Balance Differences
What is the issue?
Significant discrepancies between calculated and reported balances are appearing for certain crypto assets when Kraken is synced via API.
This is occurring for both the Auto-Earn and Staking features in Kraken.
Users that enable then disable these features may see balance differences in their wallets on CoinTracker. (see screenshots below)
Who is affected?
Users who enable/disable the Auto-Earn and Staking features in Kraken or unstake an entire asset from their Kraken Earn wallet.
What is the workaround?
There is currently not a workaround, however our Engineering team is aware of the issue and are working on a fix.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete
 once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Keywords: balance differences, auto-sync issue, crypto assets, unstaked assets, Kraken

January 31, 2025

Sarah R - CoinTracker

Merged in a post:

Kraken: Transactions Suggesting Review Due to Kraken's Earn Feature

Matthew S. - CoinTracker

What is the issue?
With Kraken Earn, this feature does not have a lock-up/unbonding period for the tokens involved, and they are still considered trade-able. Users who engage with Kraken's Earn feature may experience transactions suggesting for review when selling those tokens.
Users may also see discrepancies between calculated and reported balances appearing for certain crypto assets when Kraken is synced via API.
Who is affected?
Users who enable the Auto-Earn features in Kraken.
What is the workaround?
There is currently not a workaround, however our Engineering team is aware of the issue and are working on a fix.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete
 once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Keywords: kraken earn, kraken staking, kraken bug, kraken error, transaction suggesting review, balance differences, auto-sync issue, crypto assets, unstaked assets, Kraken

23 hours ago

Abundant Otter

This is happening with my usdg wallet. For some reason there is an extra usdg.f wallet shown in cointracker, but no such holding exists in Kraken. There is transaction history with usdg being transferred between this clone wallet (usdg.f) and the normal usdg wallet. It's confusing, and annoying.

Tiffany blue Meadowlark

Any updates on this will be greatly appreciated.

Lemon glacier Turtle

This is still happening. Can you please provide a status update. Thank you.

Strange Halibut

There is nowhere to upvote!

Straightforward Swordtail

Still happening. I've had several transactions now show up as having no cost basis. Guess I will be turning off auto-earn until there is a fix.

Nickel Turtle

Hi. Is there an ETA for a fix yet?

Daffodil yellow Platypus

Update 4/3: This issue will not be fixed before the US tax deadline on April 15th. Thank you for your patience.

Keen Shrew

Daffodil yellow Platypus

This post was marked as

planned

Net Impala

I notice an issue with Kraken RENDER wallets. I think it may have something to do with the token and ticker swap they did this past year. Perhaps something not be reported properly on Kraken's end, which is causing the confusion in Cointracker?

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