Support for Polkadot Asset Hub Migration
complete
Dimitris
What is being requested?
Support for Polkadot Asset Hub migration so that DOT wallet balances are correctly reflected when imported into CoinTracker.
Why is this needed?
Currently, users importing a DOT wallet into CoinTracker see a zero balance due to the migration to the Polkadot Asset Hub. Implementing support for the new asset hub structure would ensure correct balance visibility and improve user experience.
What can users do now?
There is currently not a workaround, however our Engineering team is aware of the issue and are working on a fix.
Keywords: Polkadot Asset Hub, DOT wallet balance, Polkadot migration, CoinTracker DOT import, zero balance issue
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Sarah T. - CoinTracker
marked this post as
complete
Thank you for your patience as we worked on resolving this issue. The reported behavior has now been addressed.
To ensure everything is updated, please re-import your data into CoinTracker using the Re-import feature.
If you continue to notice any issues, we recommend
contacting our support team directly
for further assistance. Additionally, please make sure view access
is enabled in your account settings, which helps us troubleshoot effectively.We truly appreciate your patience and cooperation!
Sarah T. - CoinTracker
marked this post as
complete
Thank you for your patience as we worked on resolving this issue. The reported behavior has now been addressed.
To ensure everything is updated, please re-import your data into CoinTracker using the Re-import feature.
If you continue to notice any issues, we recommend
contacting our support team directly
for further assistance. Additionally, please make sure view access
is enabled in your account settings, which helps us troubleshoot effectively.We truly appreciate your patience and cooperation!
C
Celestial blue Giraffe
It's been about a month since this issue reared its ugly head. With the end of the tax year coming up, I'd like to know that the service and features that were paid for as part of CoinTracker's platform are going to be supported in a timely enough fashion so as to mitigate the amount of efforts its end-users will have to put in for manually entering any transactions following the Polkadot Asset Hub migration.
This post was marked as
in progress/beta
Sarah R - CoinTracker
marked this post as
acknowledged