Unable to sync cost basis info to Coinbase
complete
M
Michael B
What is the issue?
Some users attempting to sync cost basis information to Coinbase see a generic error (“Unable to sync cost basis info — Something went wrong”).
Who is affected?
Users attempting to sync cost basis information to Coinbase via the Coinbase App.
What is the workaround?
We are actively investigating this issue. In the meantime, affected users should contact support for assistance.
Keywords:
Coinbase Embed, cost basis sync failure, EmbeddedPartnerCostBasisSyncingWorkflow, child transfer count error, missing user identifiersLog In
Sarah T. - CoinTracker
marked this post as
complete
Thank you for your patience as we worked on resolving this issue. The reported behavior has now been addressed. To ensure everything is updated, please re-import your data into CoinTracker using the Re-import feature.
If you continue to notice any issues, we recommend
contacting our support team directly
for further assistance. Additionally, please make sure view access
is enabled in your account settings, which helps us troubleshoot effectively.We truly appreciate your patience and cooperation!
This post was marked as
in progress/beta
Sarah T. - CoinTracker
marked this post as
acknowledged