Unexpected Log-Outs on Mobile App | Product Feedback

Unexpected Log-Outs on Mobile App

being verified

Emma - CoinTracker

What is the issue?
Some users are being unexpectedly logged out of the CoinTracker app without warning.
What is the workaround?
Please update your app to version 2.3.1. If you still encounter the issue after updating, please let us know, and we’ll forward the details to our team.
Keywords: logout issue, app session ends, forced log out, iPhone CoinTracker bug

August 21, 2025

Utrecht blue Meadowlark

This is definitely an issue here. Running v2.4.1 on iOS 26.0.1.

Quaint Vole

This is still an issue for me, even after updating to latest iOS and application versions. I’m being logged out at least once per hour, which I notice because the Cointracker widget stops working. Really frustrating having to log into the app every single time to restore the widget functionality.

Sarah T. - CoinTracker

Quaint Vole: Thanks for the update—I’ll report this to the team. To help us narrow down the cause:
Which iOS and CoinTracker app version are you on?
When you notice you’re logged out, does it happen only after using the widget, or also if you just open the app directly?
About how long after logging in does the logout usually occur?
If you remove the widget from your home screen, does the app still log you out unexpectedly?*
This way, you’re collecting actionable details for engineering without overwhelming the user

Quaint Vole

Sarah T. - CoinTracker

iOS 26.0.1 and CT 2.4.1 (272)
Happens regardless of which I am using. I’m not actively using the widget when I notice a logout incident, as I primarily have it configured for viewing quickly without opening the app or interacting with the widget.
Usually within the hour, though it varies (which could largely be based on how quickly I notice it). Sometimes it seems to take only 20 minutes, other times it will take an hour or longer.
Yes, I have confirmed that the app still logs me out regardless of if the widget is being used or not. It just takes me longer to notice unless I’m constantly checking the app.

Sapphire Tyrannosaurus

This issue seems to be back. I am having more instances of continuing to being signed out of the app.

Nickel Sailfish

Sound Dragonfly

Why i have missing transactions

Pink Fish

Seems like I’m logged in just fine

Pink Fish

No problems

Silky Lizard

It's taken longer than 5mins to be verified after going through the process

Superb Macaw

Am I logged in or what

Plain Aardvark

Problem not fixed no update available still logged out

→