Wallet deletion stuck and syncing indefinitely
complete
Ryan
What is the issue?
Some wallets cannot be deleted and remain in a deleting state while account syncing continues indefinitely.
Who is affected?
Some users attempting to delete wallets.
What is the workaround?
There is no workaround available.
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change.
Keywords: wallet deletion, syncing issue, stuck state
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Support Ops Tools
marked this post as
complete
This issue has been resolved.
If your wallet is still stuck in the deletion process, please check that there are no frozen transactions across any tax years, then try deleting the wallet again.
If the issue persists, please contact us directly so we can review your case in more detail.
Support Ops Tools
marked this post as
acknowledged