Product Feedback

What is the issue? Some users who recently purchased or upgraded a plan are not seeing it reflected in CoinTracker, even though the payment processed successfully. Our team is actively investigating and we'll update this report as soon as we have more information. As a user, what can I do? No workaround available. The team is currently investigating the issue. Please upvote this forum post to indicate you are experiencing this behavior. The post status will be updated once a fix is rolled out. Up-voters will be notified of the status change. Keywords: cointracker subscription, purchase subscription, no plan, upgrade plan, subscription not updating, prime, ultra, base

What is the issue? When a user deletes a wallet it enters a stuck deleting state and does not complete removal. User does not have any frozen transactions for the active tax period. Who is affected? Some users attempting to delete a wallet without any frozen transactions in active period, however may have prior transactions from previous tax years frozen. What is the workaround? No workaround available. Keywords: delete wallet, deletion state, wallet removal, datadog logs, wallet sync

Info The option to import data from CoinTracker to H&R Block Desktop, is currently unavailable. Please note that this is separate from H&R Block Online, which is a different application. We’re actively working with H&R Block to bring the Desktop integration live as soon as possible. As a user, what should I do? As an alternative, users can file using H&R Block Online to connect their CoinTracker account and import their tax data. For more information, please check out our help center article here. Users can also upvote this forum post and the status of the post will be updated once the import option becomes available for the Desktop version. Those who have upvoted will be notified of the update. Keywords: H&R Block Desktop import unavailable, CoinTracker integration, tax export issue, H&R Block data sync, H&R Block Desktop CoinTracker missing

What is the issue? Users with Kraken Direct accounts do not see a 1099-DA prompt for Kraken in the guided tax flow. Who is affected? Users with Kraken Direct accounts who have taxable activity or received a 1099-DA from Kraken. What is the workaround? No workaround available. Users may upvote this post to remain notified of updates. Keywords: kraken, 1099-da, tax flow, missing prompt, direct accounts

Bug Report: MATIC to POL Migration Classified as Taxable Trade What is the issue? Token migrations from MATIC to POL (Polygon Ecosystem Token) are being classified as taxable trades instead of non-taxable migrations. This results in incorrect unrealized returns and cost basis calculations. Who is affected? Users who held MATIC on Coinbase or Binance US during the automatic MATIC to POL migration period. What is the workaround? Users can manually reclassify the affected transaction by selecting the ⋮ menu on the transaction and choosing "Mark as non-taxable." ⚠️ Manual Edit Disclaimer Manual edits are a temporary workaround and will not be overwritten by future fixes or re-syncs. However, manual changes can sometimes result in duplicate transactions or other unintended side effects. Edits should be made with caution. Once a permanent fix is released, manually edited transactions may need to be reviewed or removed to ensure accuracy. Keywords: MATIC POL migration, token swap, taxable trade, cost basis, Coinbase Binance US

Info Some users are unable to complete the guided tax flow, when filing through H&R Block. Within the last step, downloading 8949 Form does not enable the option Send to H&R Block As a user, what should I do? Users experiencing this issue can upvote this forum post and the status of the post will be updated once a fix has been made . Those who have upvoted will be notified of the update. Keywords: H&R Block import unavailable, CoinTracker integration, Send to H&R Block issue, H&R Block data sync, H&R Block CoinTracker

What is the issue? Some users cannot freeze or unfreeze tax periods. The UI also shows freezing for 2025 when it should not. What is the workaround? No workaround available. Please wait for a fix from our engineering team. You can upvote this post to be notified when a fix is available. Keywords: freeze, unfreeze, tax periods, freeze banner

What is the issue? An Unstake transaction total includes staking rewards that were not detected as individual reward transactions. The system identifies NEAR staking rewards, while some appears only as balance growth realized during withdraw_all unstake transaction. Who is affected? Some NEAR staking accounts where rewards accrue internally within the validator contract. Affected users may see a balance difference flagged for review. What is the workaround? No reliable workaround. Users may upvote this post to remain notified of any updates. Keywords: near, staking, reconciliation, rewards, withdrawal

Users Feature Request: Integrate support for TON wallets from The Open Network blockchain in CoinTracker. This enhancement will allow direct tracking and management of assets in TON wallets. While TON Coin is currently supported, transactions from TON wallets must be imported via CSV as a workaround. Ensure the CSV is formatted to CoinTracker's requirements using the guide available at this link . As a user, what can I do? You can 🔼 upvote this feedback post to indicate you would like this feature added! The post status will be changed to Complete should we pursue this feature. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your feedback and cooperation as we work to enhance your CoinTracker experience! Keywords: TON wallets, The Open Network, blockchain integration

What is the issue? Derivatives trades on the Typus Finance protocol (Sui network) involving negligible amounts of SUI and USDC are being displayed and calculated as extremely large cost basis and gains/losses. This creates misleading P&L and tax/income reporting. Who is affected? Users who interact with Typus Finance protocol on the Sui network. What is the workaround? There is currently no known workaround. You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. Keywords: Typus Finance, Sui Derivatives, perps, inflated gains, cost basis