Bugs

Users may experience: The Tax Lots page may display assets that are no longer in the wallet. Expected behavior: The Tax Lots page should only show lots that the user currently owns. As a user, what should I do? There currently is not a workaround for this bug and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: tax lots, incorrect display, sold lots

Users may experience: The individual asset pricing page unexpectedly refreshes, sometimes resulting in a "Oops, something went wrong" error message. This behavior occurs inconsistently across assets but is more frequent with highly volatile assets like BTC and ETH such as https://www.cointracker.io/price/bitcoin-c1dkfv Expected behavior: The pricing page should display asset prices without unexpected refreshes or error messages. As a user, what should I do? Currently, there is no workaround for this issue. The team is working on a fix. Thank you for your patience as we work to resolve this. Keywords: pricing page, refresh issue

Users may experience: Net deposits appears to not be tracking fiat deposits accurately. Users may not see net deposits reflect fiat values and balances correctly on their portfolio. Exchanges report fiat transaction history differently which may causes incomplete incomplete fiat tracking. Expected behavior: CoinTracker does not support fiat balances, add an upvote here: Improve fiat (USD) balance tracking on wallets and portfolio to stay up to date on any changes. As a user, what should I do? Users can manually add or import fiat transaction history to existing exchanges to account for any missing transactions. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: net deposits, fiat, performance

Users may experience: The mobile app shows different historical values on the dashboard chart, causing returns for 24H, 1W, 1M, and 1Y to be different from the web app. Expected behavior: The mobile app and web app should display the same return values for 24H, 1W, 1M, and 1Y. As a user, what should I do? There currently is not a workaround for this bug, and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Keywords: mobile app, return values, dashboard chart, 24H, 1W, 1M, 1Y, web app

Users may experience: Delays in the appearance of assets on their dashboard compared to the transactions page, sometimes exceeding 12 hours. Expected behavior: Assets should be displayed on the dashboard as soon as they appear on the transactions page. As a user, what should I do? There currently is not a workaround for this bug and it will need a fix from the team. We appreciate your patience while we work to resolve this. Keywords: dashboard sync, asset delay, transaction visibility, dashboard update

Users may experience: Users report that the cost basis per coin value is not accurate When calculating the average cost basis via the transactions CSV the value calculated does not match the value displayed on the performance page Expected behavior: Users expect to see consistent values across CoinTracker, if users see the average cost per coin on their performance page, they should have full confidence that the value is accurate and matches their transaction history. As a user, what should I do? If a user sees inflated or deflated cost basis values, we recommend first verifying if and transactions for their asset have a cost basis of zero, alternatively they may want to check if there cost basis is abnormally high within the transactions page. Users can also hang tight! Our team is investigating this behavior. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: performance, cost basis, cost basis per coin, wrong numbers

Users may experience: Users report inflated Net Deposit and cost basis values due to unstake (illiquid) transactions Unstake transactions were originally 'Receive' transactions which are included in the Net Deposit and Cost basis portfolio tracking values, CoinTracker is not differentiating between 'Receive' and 'Unstake' (illiquid) transactions. Expected behavior: Net deposits should accurately reflect only the actual cash inflow into the account, excluding any reinvested funds. The platform should provide a clear and accurate representation of a user's investment growth, by applying specific treatment for transaction categories. As a user, what should I do? If you are affected by this issue, it is recommended to keep a separate record of your 'unstake' transactions until the problem is resolved. This will help ensure that your personal financial tracking and any necessary reports remain accurate. How can users provide feedback? You can upvote this forum post if you are experiencing similar issues. The status of the post will be updated to Complete once a solution has been implemented and rolled out to all users. Those who have upvoted will be notified of the update. Your feedback is crucial in helping us identify and prioritize fixes for such issues. I need additional assistance, who can I contact? For any further questions or concerns, please reach out to our support team directly . We appreciate your patience and cooperation as we work towards improving your experience with CoinTracker. Keywords: Performance, Net Deposits, Cost basis

Users may experience: Terra (LUNA) and Terra Classic (LUNC) are recognized but missing price history, causing inflated or inaccurate unrealized gains. Notably, LUNA / LUNC appear to be causing a spike in users' portfolio balance around May 26, 2022. Expected behavior: Users expect full price history tracking for all supported tokens, including Terra (LUNA) and Terra Classic (LUNC), to accurately reflect unrealized gains and overall portfolio balance. As a user, what should I do? Users can either leave their LUNA / LUNC transactions as is or use a workaround by creating a custom currency for the partially supported token and replacing said token with the custom currency. Detailed instructions for creating a custom currency and editing transactions can be found here for creating a custom currency and here for replacing the token . All transactions with the partially supported token will need to be updated to the custom currency to ensure consistent token treatment. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Terra, LUNA, Terra Classic, LUNC, price history, unrealized gains, custom currency

Users may experience: Portfolio value spike during ~November 21st 2023 - Dec 7th 2023 Users with dogwifhat transactions prior to December 19th 2023 Expected behavior: CoinTracker should not be showing a high value for an asset if the price history does not cover the dates for that asset. Price history should be omitted if it is not applicable to an assets date range As a user, what should I do? No action needed on behalf of users! Our team is aware of the behavior and is working to address the discrepancy. The value spike does not have tax calculation implications. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: dogwifhat, wif, december price spike, december spike, price history, portfolio spike, wrong numbers, unrealized return

Users may experience: The performance page total return is not reduced by the fees paid for transactions. Notice in the images below that the transaction gain is $85 where total return indicates $95, which excludes the $10 reduction from the fees Expected behavior: The total return displayed on the performance page should account for the fees paid during transactions. As a user, what should I do? There is no user action needed to correct this issue. Fees are properly accounted for tax reporting purposes, and the only impact of this issue is on the graph and the breakdown for total return. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: performance, fees, total return