Bugs

Users may experience: Failure to sync new transactions from Uphold after previously authenticating successfully. User may see an error message: "We failed to sync your account. Please check your API keys and re-authenticate your account." Expected behavior: Users expect their Uphold accounts to sync successfully, importing all new transactions without errors. As a user, what should I do? You may try reauthenticate your Uphold account by following the prompt on the Wallets page. If the issue persists, there currently is not a workaround for this bug, and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug, you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Uphold, API sync failure, transactions not syncing, authentication error

Users may experience: CoinTracker is not bringing in the full transaction only the SOL signing fee seems to be included. Users may notice balance differences on SOL and or missing tokens from a transaction. Expected behavior: The full transaction should be imported As a user, what should I do? Users can manually add the transaction if they choose, however, it is recommended to wait for a fix from the team. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: transaction, missing tokens, SOL, balance error, wallet

Users may experience: Coinbase not appearing under Exchanges in the Annual Tax Summary. Transactions and related gains/losses are still included on the report. Expected behavior: Coinbase should be listed under Exchanges in the Annual Tax Summary. Keywords: Coinbase, Annual Tax Summary, Exchanges, missing exchange

Users may experience: Solana wallets are failing to sync. Expected behavior: Solana wallets should sync successfully without errors. As a user, what should I do? There currently is not a workaround for this bug, and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug, you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: SOL wallet sync, sol sync, solana, phantom

Users may experience: A discrepancy with the RENDER token on Kraken, where the calculated value on the wallet page is correct, but the reported value shows as 0. Note : this is likely due to the migration from RNDR to RENDER. Because the transactions are being pulled into CoinTracker, tax documents remain correct. Expected behavior: The calculated and reported values for the RENDER token should both be accurate and consistent, reflecting the correct value. As a user, what should I do? There currently is not a workaround for this bug, and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: RENDER, Kraken, Token Value Discrepancy, RNDR Migration

Users may experience: Intermittent errors adding Base wallets to CoinTracker. Existing Base wallets failing to sync new transactions sporadically. Expected behavior: Users should be able to add Base wallets to CoinTracker without issues. Existing Base wallets should sync new transactions seamlessly. As a user, what should I do? Users can try syncing the wallet at a later time. The wallet will eventually sync on subsequent tries. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug, you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Base wallets, wallet sync issue, wallet transactions not syncing

Users may experience: Users have reported that their BAT rewards are not being pulled into CoinTracker when syncing Uphold to CoinTracker via the API connection. Expected behavior: It would be expected that all of my BAT transactions, including rewards, accurately sync to CoinTracker. As a user, what should I do? For a small number of missed transactions, please manually add the transactions following this guide . For a large number of missed transactions, we recommend removing Uphold and importing your transaction history as a CSV . How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: Uphold, BAT, BAT rewards

Users may experience: Some Coinbase Prime accounts failing to sync due to an API change. This results in accounts being marked as unsynced for over 24 hours. Expected behavior: Accounts should sync normally, as before the API change. As a user, what should I do? There currently is not a workaround for this bug, and it will need a fix from the team. We appreciate your patience while we work to resolve this. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Coinbase Prime, API change, syncing issue

Users may experience: When attempting to upload transaction history to CoinTracker from the File Import page using a CSV file from Coinbase, the CSV fails to validate. Users will see an error that states "Validation errors. Fix your file and upload it again." Expected behavior: Users should be able to successfully upload transaction histories in CSV formats from Coinbase via the File Import page. Note: Crypto-to-crypto advanced trades are not supported in our CSV importer due to missing info in the Coinbase CSV. For a more seamless experience, we recommend using our API integration instead. As a user, what should I do? Until the importer has been fixed, users can continue to upload via API or convert their Coinbase files to CoinTracker CSV format and upload them as Other type wallet . Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: upload failure, Coinbase, CSV, file import

Users may experience: Render (RNDR) is appearing as an unsupported token on Kraken exchange *Note: Article on supported vs unsupported tokens * Expected behavior: CoinTracker currently tracks RNDR, transactions imported from Kraken for RNDR should be mapped correctly. As a user, what should I do? Users can manually edit their transaction by ignoring the unsupported asset and adding a new asset with the correct, supported RNDR. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: Kraken, RNDR, Render, wrong token, unsupported token, coin-mapping