Bugs

What is the issue? Some Solana wallets are failing to sync, displaying the error message: "Failed to sync wallet." This error is reproducible for specific wallets on any account. Who is affected? Some Solana wallets. What is the workaround? There is currently no direct workaround for full syncing. Users can upload CSV import of Solana transactions instead. Keywords: Solana wallet sync error, failed to sync, Solana integration issue, wallet not updating

What is the issue? Users are unable to add some Solana wallets to CoinTracker. When attempting to add a wallet, the system displays an error message: "We could not add your wallet as this address is invalid. Please follow the instructions below and try again." Users may also see the wallet being stuck at 0% when attempting to add. Who is affected? Users trying to add a Solana wallet address to their account. What is the workaround? Currently there is no workaround to sync the wallets and we are working to fix this immediately. Users can manually add their transactions via CSV if needed. Keywords: Solana wallet error, invalid address, wallet connection issue, Solana sync bug

Bug Report: sOHM V2 Contract Misidentified as USD What is the issue? The OlympusDAO sOHM V2 token (contract 0x04F2694C8fcee23e8Fd0dfEA1d4f5Bb8c352111F ) is incorrectly showing up as "USD" instead of "sOHM" in the asset listings. Who is affected? Users who interacted with OlympusDAO's sOHM V2 on Ethereum What is the workaround? Users can manually edit the the asset in the transaction. Keywords: OlympusDAO, sOHM V2, wrong asset label, contract misclassification, USD instead of sOHM

Users may experience: Some SUI wallets are failing to sync to CoinTracker. Users will experience the red 'Failed to sync wallet' error message. Expected behavior: SUI wallets should successfully sync and pull in all transactions to CoinTracker. As a user, what should I do? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: SUI wallet, sync issue, no transactions, sync failure, failed to sync

Users may experience: Users report the inability to set their cost basis to $0.00 Expected behavior: Users have historically been able to set their custom cost basis as outline here , to $0.00 As a user, what should I do? Add an upvote to this post! Users can set their cost basis to a very low value such as <$0.01 value to achieve a comparable value. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: cost basis, custom cost basis, edit transaction

Bug Report: LOL Token Still Appears Legit Despite Being Delisted Users may experience: The LOL token on Base (Contract: 0x2533b7bed37d1e7366f3d5c9215ceb51b65ac40b ) still appears as a legitimate asset in CoinTracker. Although the token has been delisted from CoinMarketCap (CMC) and is flagged externally as high-risk (e.g., honeypot or rug pull), it remains linked to a valid crypto asset internally, so it is not marked as SPAM in CoinTracker. This may result in inflated portfolio values . Expected behavior: When a token is no longer listed on CMC and lacks reliable price data, it should no longer appear as a legitimate asset in CoinTracker. Instead, it should be reviewed and, if appropriate, flagged as SPAM to reflect its current status more accurately. As a user, what should I do? There is currently no user workaround to mark the LOL token as SPAM due to its internal association with a previously valid crypto. We appreciate your patience while the team works on a fix. Keywords: LOL token, delisted from CMC, SPAM flag, Base chain, inflated portfolio

Users may experience: Some wallets added through the Exodus integration are failing to pull either balances, transactions, or both. This is most commonly seen with Cardano Wallets with a known balance sync but with zero transactions The wallet does not sync at all. Note : Not all wallets on Exodus are supported by CoinTracker it is expected that these wallets not add to CoinTracker regardless if the wallet has a balance on Exodus. Expected behavior: It is expected that all supported blockchain addresses pull a complete transaction history into CoinTracker. As a user, what should I do? For a small number of missing transactions , users can manually input them into CoinTracker by following our guide: How to Manually Add a Transaction If the blockchain address is supported , consider removing the Exodus integration and directly adding the blockchain address instead. Here’s how: How to add wallets and exchanges to CoinTracker . For unsupported chains , users can import the transactions using a CSV file. Detailed instructions are available here: Importing Transaction Histories to CoinTracker Using CSVs . How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Exodus, wallets, balances, sync

As a user, I expect to see when my account is processing a cost basis job and see an error message when attempting to generate my tax reports and the cost basis job is not complete. Users report the inability to generate their tax forms and see 'Cost basis job is still in progress. Please try again later.' even when their is no cost basis computing toast present. This is causing confusion for users. If you are experiencing this behavior please reach out to CoinTracker support and we can manually unblock you or add an upvote to this post and we can refresh your account. This behavior has been escalated to our engineering team for review, we will update this post as soon as we have more information!

What is the issue? Kraken users who enable "Auto-Earn" may see "review suggested" for the assets they sell or trade. This is due to the assets being moved to the Rewards Wallet (.F Wallet) when auto-earn is enabled, but being sold from the Spot Wallet. As a user, what can I do? You can upvote this post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. As a workaround, users can edit the transaction to have the sold asset come from the Rewards Wallet (.F Wallet). I need additional assistance, who can I contact? For further assistance, please contact our support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Kraken Earn, review suggested, balance discrepancy, Kraken sync issue, Earn

Bug Report: FDN Token Incorrectly Mapped to ADF on ETH chain What is the issue? The FDN ERC-20 token is incorrectly mapped to ADF in CoinTracker. This causes the wrong asset name, price, and metadata to appear for FDN holdings. Who is affected? All users holding or transacting with the FDN token on Ethereum (contract: 0xb13d747d783bf1a9f1d65df74c080c890045f17e). What is the workaround? Users can update the token to a custom currency if a fix is needed immediately. Instructions for this are available in these support articles: How to create a custom currency How to edit transactions Keywords: FDN token, ADF mapping issue, ERC-20 wrong token, custom currency workaround