Bugs

Bug Report: Inflated 2022 Capital Gains from Gemini Sync What is the issue? Some users are seeing inflated capital gains for the 2022 tax year due to incorrectly synced Gemini transactions. These appear to have decimal discrepancies or inflated values compared to expected amounts. Who is affected? Users with Gemini accounts synced to CoinTracker, particularly for the 2022 transaction history. Affected users have not modified their Gemini connection (no reimport or reauthorization). What is the workaround? Users can ignore any erroneous transactions if a fix is needed in the near term. Keywords: Gemini sync issue, 2022 capital gains, inflated balances, decimal discrepancy, Gemini transaction error

What is the issue? The 'Re-Import' option for wallets is not visible when using the Brave browser due to compatibility issues. Who is affected? Users accessing CoinTracker through the Brave browser. What is the workaround? Users can switch to a supported browser such as Google Chrome or Firefox. Alternatively, using an incognito/private window may help resolve the visibility issue. Keywords: Re-Import not visible, Brave browser issue, wallet integrations, UI bug, unsupported browser

What is the issue? Some Kraken Ledger CSV files are failing to upload to CoinTracker. Who is affected? Users attempting to import Kraken Ledger CSV files into CoinTracker. What is the workaround? Users can wait for a fix or convert their Kraken CSV into CoinTracker’s generic supported CSV format in the meantime. Keywords: Kraken CSV upload, Ledger import failure, Kraken transaction import, CSV format issue, CoinTracker CSV

Users may experience: Transfer transactions are being displayed as "send" transactions This can result in CSVs uploading with a negative balance. Expected behavior: Transfer transactions should be accurately classified as credits when applicable, ensuring they reflect correctly in the user's account as non-debit transactions. As a user, what should I do? For a large number of transactions it is recommended to wait for a fix if possible. For a smaller number of transactions, you may wish to delete the inaccurate transactions and recreate them properly as a credit. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug, you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: transaction classification, transfer transactions, Celsius, CSV

What is the issue? Some Abstract Wallet transactions are showing duplicate asset movements (2–3 incoming or outgoing entries) when there should only be a single receive or send amount for the transaction. Who is affected? Users syncing transactions from Abstract wallets. What is the workaround? No immediate workaround is available. Users can manually delete duplicate amounts while we work on a fix. Keywords: Abstract Wallet, duplicate transactions

Users may experience: Some LTC wallets are failing to sync to CoinTracker. Users will experience the red 'Failed to sync wallet' error message or have a synced wallet with zero transactions. As a user, what should I do? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: LTC wallet, sync issue, no transactions, sync failure, failed to sync, litecoin

Users may experience: Users will see GALA V1 mapped to GALA V2 on Coinbase exchange Incorrect GALA V1 prices / asset tracking on their Dashboard and Performance page Expected behavior: Coinbase exchange no longer supports GALA V1, but users should either see GALA V1 as an unsupported token, blue logo, OR as a separate asset from GALA V2. Users expect that GALA transactions prior to May 15, 2023 are mapped to GALA V1 and transactions after that date happen after that date. As a user, what should I do? Users can edit individual (GALA) transactions prior to May 2023 (fork) and replace the incorrect token with a custom currency . Instructions can be found in this support guide for correcting wrong coins. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: Coinbase, GALA, GALA V1, GALA V2, wrong token, incorrect coin, coin-mapping

Users may experience: Users will see an erroneous negative balance in the outgoing wallet during a transfer where both the outgoing and incoming wallets have associated fees. The outgoing wallet is reflecting both the outgoing and incoming fees, creating an insufficient balance. Expected behavior: Only the outgoing fee should be deducted from the outgoing wallet, and the incoming fee should be deducted from the incoming wallet. As a user, what should I do? Users with fees on both the incoming and outgoing side of the transaction should deduct the amount of the fee from the receiving/incoming side of the transaction and ignore the second fee so there's no double fee on transfer. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Keywords: transfer fee, insufficient balance, negative balance

What is the issue? The Robinhood API sync completes without error, but returns 0 balance and 0 transactions, even though the account has activity. What is the workaround? Users can manually import their Robinhood transaction history using a CSV. Instructions are available in the Help Center . Keywords: Robinhood API, zero balance, missing transactions, sync issue

What is the issue? UK and Canadian users with a qualified paid plan are still being paywalled when trying to view tax lots on the Tax Loss Harvesting page. Additionally, the currency is incorrectly displayed as USD instead of the home currency, such as GBP or CAD. Who is affected? UK-based or Canada-based users who have an eligible paid CoinTracker subscription and access the Tax Loss Harvesting feature. What is the workaround? There is no direct workaround for the paywall issue. Please wait for a fix from our team. Keywords: UK tax loss harvesting, paywall issue, incorrect currency, tax lots not visible, GBP vs USD