Bugs

What is the issue? Some Kraken Ledger CSV files are failing to upload to CoinTracker. Who is affected? Users attempting to import Kraken Ledger CSV files into CoinTracker. What is the workaround? Users can wait for a fix or convert their Kraken CSV into CoinTracker’s generic supported CSV format in the meantime. Keywords: Kraken CSV upload, Ledger import failure, Kraken transaction import, CSV format issue, CoinTracker CSV

Users may experience: Some LTC wallets are failing to sync to CoinTracker. Users will experience the red 'Failed to sync wallet' error message or have a synced wallet with zero transactions. As a user, what should I do? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: LTC wallet, sync issue, no transactions, sync failure, failed to sync, litecoin

Users may experience: Users will see an erroneous negative balance in the outgoing wallet during a transfer where both the outgoing and incoming wallets have associated fees. The outgoing wallet is reflecting both the outgoing and incoming fees, creating an insufficient balance. Expected behavior: Only the outgoing fee should be deducted from the outgoing wallet, and the incoming fee should be deducted from the incoming wallet. As a user, what should I do? Users with fees on both the incoming and outgoing side of the transaction should deduct the amount of the fee from the receiving/incoming side of the transaction and ignore the second fee so there's no double fee on transfer. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Keywords: transfer fee, insufficient balance, negative balance

What is the issue? UK and Canadian users with a qualified paid plan are still being paywalled when trying to view tax lots on the Tax Loss Harvesting page. Additionally, the currency is incorrectly displayed as USD instead of the home currency, such as GBP or CAD. Who is affected? UK-based or Canada-based users who have an eligible paid CoinTracker subscription and access the Tax Loss Harvesting feature. What is the workaround? There is no direct workaround for the paywall issue. Please wait for a fix from our team. Keywords: UK tax loss harvesting, paywall issue, incorrect currency, tax lots not visible, GBP vs USD

Bug Report: SOL Wallet Syncing Shows Balance Discrepancies What is the issue? Users are reporting a mismatch between their calculated SOL balance and the value reported for the SOL address. Who is affected? Potentially any user with a SOL address added. If you are impacted you will see an unexplainable balance difference in SOL. What is the workaround? There is currently no automated workaround. Users can manually review their transaction history or import missing data via CSV if they identify gaps. Keywords: SOL wallet sync, SOL balance mismatch, Solana discrepancy, reported vs calculated balance, missing SOL transactions

Bug Report: SOL Limit Order Close Not Categorized, Causing Cost Basis Loss What is the issue? Some SOL limit order close transactions are not being categorized in CoinTracker, even though the open order is correctly classified. This results in the loss of cost basis, causing incorrect gain/loss calculations. Who is affected? Users executing SOL limit orders using Jupiter Limit Order V2 on the Solana blockchain. What is the workaround? There is currently no workaround. Users cannot manually adjust the close order in a way that restores the correct cost basis. Additional Details The affected program ID is: j1o2qRpjcyUwEvwtcfhEQefh773ZgjxcVRry7LDqg5X (Jupiter Limit Order V2). Both the open and close transactions should be categorized to maintain accurate cost basis tracking. Keywords: SOL limit order, cost basis issue, transaction classification, gain/loss discrepancy, Jupiter Limit Order V2

Bug Report: eToro Transaction Report Upload Fails What is the issue? Users attempting to upload their eToro transaction reports encounter an error: "Failed to find all required column headers in eToro transaction report column headers." Who is affected? Any users trying to upload their eToro transaction reports. What is the workaround? Users can manually convert their eToro .xlsx report to a CoinTracker-compatible CSV before uploading: Follow the instructions in this guide to convert your file. Upload the newly formatted CSV file to CoinTracker. Keywords: eToro upload error, transaction report, column headers issue, CoinTracker CSV conversion

Users may experience: The performance page total return is not reduced by the fees paid for transactions. Notice in the images below that the transaction gain is $85 where total return indicates $95, which excludes the $10 reduction from the fees Expected behavior: The total return displayed on the performance page should account for the fees paid during transactions. As a user, what should I do? There is no user action needed to correct this issue. Fees are properly accounted for tax reporting purposes, and the only impact of this issue is on the graph and the breakdown for total return. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: performance, fees, total return

Users may experience: Seeing assets that haven't been sold yet on the Realized Returns page, which might make it seem like you've made gains that aren't actually cashed in. Note: This issue is not impacting capital gains calculations. Expected behavior: Only assets that you've actually sold should appear on the Realized returns tab of the Performance page. The system should include the cost of converting cryptocurrencies in your gain calculations to reflect true profits or losses. As a user, what should I do? No action is needed at this time. This is only impacting performance numbers and not representing the actual return which you can confirm by reviewing the gains associated with the particular asset. You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Realized Returns, Asset Disposal, Cost Basis, Crypto-to-Crypto Trades, Financial Reporting, Tax Planning

Users may experience: Users report categorizing their margin related activity as margin gain, margin loss, and margin fee, etc as not being included in their tax summary. Users that tag crypto Send transactions as margin loss will see a capital gain applied Users that tag fiat Send transactions as margin loss will see no gain applied Users that tag a crypto receive as a margin gain will see no gain applied Users that tag a fiat send as a margin gain will see no gain applied Expected behavior: When a user categorizes their transaction as a margin gain, margin loss, or margin fee, they expect the taxable implications to be summarized on the tax page and included in their tax forms As a user, what should I do? There is no current workaround for this behavior, we recommend users connect to their tax professionals for assistance. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: margin, margin loss, margin gain, tax summary